Privacy Policy

Sisstent.ai (“we,” “our,” or “us”) is committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and AI-powered services.

By using Sisstent.ai, you agree to the collection and use of information in accordance with this policy. We process your data solely to provide and improve our services. We do not sell or rent your data to third parties, and any sharing of data is done only as described in this policy.

Information We Collect

To operate and enhance our services, we may collect certain personally identifiable information, including but not limited to:

Name, email address, and contact details
Billing and payment information (handled securely via payment processors)
IP address, browser type, device information
AI interaction data (prompts and responses)

We may also use third-party services (e.g., authentication providers, analytics tools) that collect information to help identify and authenticate users. These third parties operate under their own privacy policies.

Cookies

Currently, Sisstent.ai does not use non-essential cookies. If in the future we implement cookies for analytics or personalization, we will update this policy and provide a cookie consent option in compliance with GDPR.

How We Use Your Data

We use your personal data for the following purposes:

To provide, maintain, and improve our services
To process payments securely
To detect and prevent fraudulent or abusive activity
To communicate important service updates
To comply with legal obligations

Data Sharing

We share data only when:

It is necessary to provide our services (e.g., hosting providers, payment gateways, AI API providers)
Required by law or legal process
Part of a business transfer (e.g., merger or acquisition)

All service providers are bound by GDPR-compliant Data Processing Agreements (DPAs).

Data Retention

We keep your data only as long as necessary for service delivery, legal compliance, or dispute resolution. When no longer needed, data is securely deleted or anonymized.

Security

We use industry-standard encryption, access controls, and security monitoring to protect your data from unauthorized access, alteration, or destruction.

Your Rights Under GDPR

As an EU data subject, you have the right to:

Access, update, or delete your personal information
Request a copy of your data (data portability)
Restrict or object to data processing
Withdraw consent at any time
File a complaint with your local Data Protection Authority

You can exercise these rights by contacting us at support@sisstent.ai.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Your continued use of our services after any changes means you accept the revised policy.

Still have a question? Browse documentation or Submit a ticket.